FAQ

Find answers to our most frequently asked questions.

What types of clothing do you sell?

We offer a curated collection of dresses, casual wear, party wear, and denim for women, with a focus on high-quality materials and trendy designs.

How do I know my size?

We provide a size guide on each product page, ensuring that you can choose the perfect fit. If you're unsure, our customer service team is happy to assist you.

Can I return an item if it doesn't fit?

Yes, we offer a hassle-free return policy. If the item doesn't fit or meet your expectations, you can return it within our specified return window.

Is shipping available internationally?

Currently, we offer international shipping to select countries. Please check our shipping policy for more details.

How can I track my order?

Once your order is shipped, you'll receive an email with tracking details so you can easily monitor its progress.

Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on special offers.

Are the dresses true to size?

Our dresses are true to size, but we recommend checking our size guide for accurate measurements. If you're between sizes, we suggest sizing up.

What is your return/exchange policy?

We offer a 30-day return/exchange policy for unworn, undamaged items. Please refer to our returns page for full details.

Can I cancel or modify my order after placing it?

If you wish to cancel or modify your order, please contact us as soon as possible. We process orders quickly but will do our best to accommodate your request.

How do I contact customer service?

You can reach our customer service team via email at customercare@luxevaclo.com, and we’ll be happy to assist you with any questions.